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Refund Return Policy

Refund/Return Policy

For defective merchandise, we must be notified within 24 hours of acceptance of delivery. The defective merchandise must be returned at our cost and a replacement will be shipped to the same address at no charge once we receive the defective merchandise and verify the defect.

Unused merchandise can be returned in original package within 15 days of acceptance of delivery for full credit, provided we receive notice within the specified time frame. Purchaser pays shipping.

Used merchandise is not returnable – this would include urns that contain cremated remains.

For pre-arrangement services, per the law, funds are refundable at any time in full, provided signed, written notice by the purchaser is mailed to us. This cannot be done via e-mail.

For prompt service, call us at: 1-800-622-8358.

Live Chat

Aurora | (630) 820-2828
4255 Westbrook Drive, Suite 213, Aurora, IL 60504

Chicago - 55th Street | (773) 752-6400
1344 E. 55th Street, Chicago, IL 60615

Chicago - Clark Street | (773) 281-5058
3824 N Clark St., Chicago, IL 60613

Crystal Lake | (815) 444-0740
41 N. Virginia Street, Unit B, Crystal Lake, IL 60014

Glen Ellyn | (630) 627-4500
1170 Roosevelt Road, Glen Ellyn, IL 60137

Homewood | (708) 206-2000
17859 Bretz Drive, Homewood, IL 60430

Mt. Prospect | (847) 577-6505
1030 E. Northwest Hwy., Suite 100, Mt. Prospect, IL 60056

Rockford | (815) 282-6202
6825 Weaver Road, Rockford, IL 61114

Romeoville | (815) 886-2000
795 Forestwood Drive, Romeoville, IL 60446

Chicago Funeral Service Center | (773) 774-3333
6471 N. Northwest Hwy., Chicago, IL 60631

Cremation Society of Illinois, Inc. BBB Business Review
Cremation Society of Illinois, Inc. BBB Business Review

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